WalkMe Workstation centralizes employee tasks for increased efficiency. The platform integrates with a variety of tools, providing employees with enhanced convenience. on-the-go via a native mobile app and desktop app.
Senior Product Designer
User research, sketching, UI design, prototyping
iOS, Android, Desktop
Dec 2021 - Jul 2023
Search within all company knowledge bases (Jira, Slack, Google suit, etc.), and a variety of tools integrations.
Provide interactive and personalized training modules.
The notification feature ensures employees stay informed about critical updates, policy changes, and more.
Streamlined operations, reduced training costs, and higher employee satisfaction.
A user-friendly tool that aids in task completion and finding company knowledge.
My first step was to identify the business goal and potential customers.
Then, I did internal research inside the company regarding their usage on the current Workstation, desktop, and mobile.
After gathering some feedback, along with my day-to-day design tasks, I started working on a solution for issues that came up from users taking an account the product roadmap.
While Walkme Workstation is a popular desktop tool, it lacks an excellent mobile counterpart. The challenge was to design a mobile app that reflected the simplicity and effectiveness of the desktop version while offering the convenience of on-the-go access.
To find significant issues with the current design, I ran an open card sorting with nine people from different backgrounds using Google Sheets.
I chose this method since I wanted to understand where users expect to see different features and options of the app.
I’ve created a short video that explains how to use the template and gather all results
Notable revelations
I also conducted a user survey regarding current users' satisfaction and requests for future features.
This helped me understand pain points and what are the repeating requests.
Dozens of people responded.
there
Notable revelations:
Users needed a quick and easy access to their tasks, messages, and project updates.
Users are looking for seamless integration with other tools they use at work.
Users found the app's interface cluttered and navigation confusing.
Many users felt that the app lacked personalization options.
Based on the findings, I approached my redesign in three steps: Information architecture, Core features, and Visual design.
I sought feedback by creating many sketches, wireframes and running quick usability tests with random users.
From these sessions, the users drove my design to an immaculate and flexible layout.
Displaying the user relevant information based on urgency, timing, and user preference
Users loved the simplicity of the design and found navigation intuitive.
The integration with other tools was highly appreciated.
Some users requested further customization options for task management.
Homepage
Internal page
Search
Employee onboarding
Article
Sign-in
I successfully improved WalkMe's Workstation user satisfaction from 55% to 74% after the redesign.
I have successfully translated the robust functionality of the Walkme Workstation desktop version into a mobile platform.
The app's daily active users increased by +18% after the redesign.
I significantly improved the sign-in experience by streamlining the process and eliminating the need for desktop authentication. This initiative lowered the barrier of entry, enabling users to directly engage with the mobile app without any prerequisite steps on the desktop version.
It is important to seek feedback frequently.
Luckily, I frequently met with stakeholders to discuss sketches, ideas, low fidelity mockups, and high-fidelity mockups and kept them with me in the process.
We are still getting feedback from internal users, and soon this product will go public.
It’ll be interesting to see how users from different roles and companies would use this app and the future improvements to come.
In addition, I developed an efficient internal research hub, curating and consolidating all user research conducted within the company.
Selected Works
WalkMe Workstation redesignApp redesign
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